Meet our Service Delivery & Customer Relations Teams

As an experienced customer relations professional, Tianna is totally committed to helping customers live their best lives.

After working as an Executive Assistant in the management consulting field, Tianna decided to take a leap of faith and move into a sector where she could work closely with customers and make a difference in their lives. Needless to say, she hasn’t looked back!

Tianna’s first foray into the disability sector was as a Customer Relations Officer at a large disability services provider. After two years in this role, her flair for supporting customers was recognised and she was made Senior Customer Engagement Coordinator. Eight months later, she became Supported Independent Living (SIL) Transition Coordinator. As you can imagine, Tianna’s time in these roles really developed her understanding of what good services and supports look like.

At Enhanced Lifestyles, Tianna’s personable nature really shines. As the manager of the Service Delivery and Customer Relations teams, Tianna is always looking for opportunities to improve our customer service.

Tianna’s favourite part of the job is hearing from customers who have a great experience with us. Hearing feedback like this is deeply moving and she is proud to play a role in making someone’s life a little easier.

Tahlia’s friendly and out-going manner make her perfect for her role. She loves talking to customers and Lifestyle Attendants and takes great pride in matching the right employee to customer, to ensure they enhance their life.

Four successful years as an exemplary Lifestyle Attendant prepared Heidi to become a Customer Relations Officer (CRO).

Heidi holds a Certificate III in Individual Support and a Diploma of Community Services. These studies equipped her with a strong theoretical understanding of person-centred support and case management. Needless to say, she has an abundance of knowledge to draw on in her work as a CRO.

Advancing her career in the same organisation has had many benefits for Heidi – she loves that she can continue providing customers with assistance while developing new skills and growing her practical understanding of different support needs.

Heidi has received plenty of glowing feedback from happy customers, counting this among her proudest professional achievements. She’s always been one to go above and beyond for others, so she takes a lot of pride in the impact she has made in her customers’ lives.

Kim has over 30 years of experience in customer-focused roles, including significant positions in both government and healthcare. She spent 3 years as an Intake and Complaints Officer at the NDIS Quality Safeguards Commission, working to improve the safety and quality of services for people with disabilities. Her dedication extends to 4 years of corporate support at SA Health and 3 years assisting Australian veterans and their families, where she was commended for her initiative, enthusiasm, and dependability.

Kim holds a Diploma in Business Management and is passionate about forming positive working relationships with clients, helping them become more independent and confident. She finds great reward in seeing clients achieve their goals.

Cheyanne is passionate about ensuring our customers get the support when they need, when they need it. That’s why Cheyanne loves the rostering. She knows our customer’s preferences and takes great pride in ensuring that each of them is supported by the right Lifestyle Attendant(s) to allow them to achieve their goals. Cheyanne loves working collaboratively with her team and uses their combined knowledge to achieve their dreams and reach their goals.

With experience in hospitality, travel, and aged care, Tyler brings a diverse skillset to the Service Delivery team. He loves having the opportunity to use his knowledge and experience to provide solutions, and his personable and friendly nature makes it easy to build rapport with customers. Tyler finds his work satisfying, especially when he gets to help a customer who may otherwise go without support.

Tyler is collaborative, friendly, and is trained in Mental Health First Aid, reflecting his passion for helping others.

Richard brings a wealth of experience and expertise to the team, with over 30 years of dedicated service as a Registered Nurse. His extensive clinical background, coupled with his previous roles in hospital and disability settings, make him an invaluable addition to our organisation.

Richard’s deep understanding of patient care and his commitment to fostering positive relationships will undoubtedly strengthen our team and enhance the quality of support we provide to our customers.

Sheree has worked in a variety of industries throughout her career, but her roles have all had one thing in common, they’ve all been in customer service. Sheree loves interacting with customers to provide quality services and plenty of laughs along the way.

Serena is a dedicated professional with a background in both psychological science and social work, holding a Bachelor of Psychological Science and a Master of Social Work. Her diverse career includes experiences in tennis coaching, youth work, disability support, NDIS rostering, and primary school student counselling.

Jayden started his career as a support worker but has now transitioned to Service Delivery. The knowledge gained as a support worker allows him to understand the needs of our customers and Lifestyle Attendants alike. He prides himself on being an active listener and his compassionate nature makes him perfect for the role.

Mary has supported individuals living with a disability for over five years in various roles throughout her career. She understands the importance of delivering timely and person-centred service to customers so they can keep up with their daily routine whilst feeling fully supported.

Saroj came to Australia as an international student in 2019, to obtain a Master of Business Information Systems and an MBA. He has worked in a broad array of fields, including as a counsellor for an education consultancy, a chef, a support worker, and now as a Service Delivery Officer at Enhanced Lifestyles.

Saroj enjoys working in the healthcare sector because he feels satisfaction when providing support to those who need it.

Melissa brings extensive expertise in operations, administration, and finance, gained from her work in both the Government and private sectors. Her diverse background equips her with a unique perspective and a comprehensive understanding of the intricacies involved in managing and optimising organisational functions.