Customers’ names have been changed to maintain confidentiality.
Question: How does your PRC help you day to day?
Jane: My PRC organises everything for me. This includes arranging a gardener, booking important appointments with an Occupational Therapist or Dietitian, and organising other medical appointments.
Lauren: My PRC has been liaising with support coordinators and service providers to organise my services and shifts. She’s also helped me apply for a Companion Card so I can take my Lifestyle Attendants with me to community events and helped me to apply for a Supported Residential Facility.
Kim: Providing emotional support through regular phone calls and home visits, and arranging Lifestyle Attendants that are well-suited to work with me. Also arranging and accompanying me to appointments with my psychiatrist and doctor.
Question: What has been the best thing about having a PRC?
Jane: My PRC helped me to understand the funding in my plan and how I can make it work for me. With her help, I have been able to use it to access the support that I want in life. Also, my PRC rings me every week to make sure I’m okay which has been a big help with my anxiety and depression.
Lauren: The best thing has been her availability to chat and be a listening ear. This has really helped me with my mental health and overcoming different challenges. I ring her once or twice a week.
Kim: It’s good to have someone that is trained in mental illness and knows strategies to guide me; this has helped me to effectively talk about everything going on in my life. Plus, they can help me to explore services and new opportunities, and help me to discover what my capabilities are. I’ve enjoyed forming a close working relationship with my PRC.
Question: What progress have you made towards your plan goals since you started working with a PRC?
Jane: My PRC helped me to establish health-related goals. As I have an eating disorder, she’s connected me with a Dietician and an Occupational Therapist to help me to reach this goal. I’m making great progress; I feel that I’m getting healthier each and every day with their advice and my PRC’s guidance.
Lauren: Managing my mental health has been an ongoing goal, and my PRC’s close support has helped me come a long way. She’s made herself available to help with things, like if I need to organise something or achieve a task. I’ve been fully supported every step of the way.
Kim: My one goal is to be mentally, emotionally, and physically healthy. My PRC has organised for me to see a psychiatrist which has helped me in working towards this goal. When I become healthier, I want to get involved with volunteer work.
Question: What advice do you have for someone who has the right funding for a PRC but is on the fence about getting one?
Jane: If you have the funding, you should definitely do it. It’s there to support you in being healthy and enjoying life. The relationship I’ve formed with my PRC is so important to me.
Lauren: A PRC is worthwhile. The emotional support I’ve received has really helped me to become more confident. It makes me want to overcome challenges, particularly with mental health – we’re still working on it, but I feel that I’ve come a long way.
Kim: Definitely do it – you can’t do everything on your own. Having someone that is trained in mental health has made the world of difference to me.