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CEO Report

Enhanced Lifestyles continues to strengthen its market position in a sector where many organisations find it challenging to keep up with the rapid pace of change.

For the fifth consecutive year, Enhanced Lifestyles achieved a financial surplus and reinforced its position. With effective financial management, we facilitated a smooth transition to the NDIS with all Customers transitioned by 30 June 2019. Enhanced Lifestyles continues to have a strong focus on providing high quality, flexible support to our customers.

Every year brings its own challenges. While the delay in rolling out the NDIS fully in South Australia has been disappointing for some customers, Enhanced Lifestyles used this time to learn from the issues and challenges that impact our industry. We embraced the opportunity to adapt and make changes that not only strengthen our position but ensure our customers had significant support while transitioning to NDIS. Specific activities we undertook included pre-planning meetings and assisting customers with administrative appeals and reviewable decisions.

To enable the organisation to better meet the needs of customers, employees and to ensure Enhanced Lifestyles transitioned successfully into the National Disability Service, we made a commitment to invest in new technologies. This technology will not only reduce operating overheads but will allow more investment back into the business, as well as providing an opportunity to develop and implement alternative revenue streams. In addition, the organisation has also committed additional resources through the engagement of consultants with areas of expertise in market research, governance, strategic planning, 8 initiatives strongly position Enhanced Lifestyles to ensure success into the future.

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