What does an NDIS Support Coordinator do?

Under the NDIS, a Support Coordinator communicates with service providers, organises the supports within your plan, makes sure budgets are followed, helps with your plan reviews, and can even help you learn how to manage your plan by yourself. Phew, that’s a lot of work!

Based on these important and varied responsibilities, it’s clear that Support Coordination is an essential service for NDIS plans – and we all know that they can be confusing at the best of times. Plus, having a Support Coordinator takes away a lot of admin work, freeing you up to focus on achieving your goals.

Managing your supports and services from start to finish

First, as their name suggests, your Support Coordinator will help you to find and organise your supports.

A key part of a Support Coordinator’s role is knowing about the services in your local community. Your Support Coordinator will help you navigate the different providers to identify the right ones for you. Using their understanding of the NDIS system, they will ensure that potential providers are reputable and meet Quality and Safeguards requirements.

At Enhanced Lifestyles, our Support Coordinators go the extra mile in this field. They place you at the centre of every decision: you get the final say on which service providers are included in your plan, making sure you feel comfortable and confident with every member of your support team. You also get to decide how and when these supports will be delivered, so that you can still enjoy your ideal routine and lifestyle.

After your new providers start working with you, your Support Coordinator will check-in with you to see how you are feeling about them. If you find that a service provider isn’t providing the very best support, your Support Coordinator will help you to find another one.

Plus, you can work together with your Support Coordinator to develop back-up plans for potential problems. That way, you know what to do if a service provider cancels or doesn’t deliver the service as promised.

Reflect on and refine your plan

Are you getting the most out of your NDIS plan? Which services are helping you achieve your goals, and which need tweaking? Have your needs changed? Do you want to try something new?

These are the big questions for anyone with an NDIS plan and funding, especially when it’s time for a plan review. Your Support Coordinator can help you answer these questions, assist you to gather the necessary evidence for your review, and support you to negotiate changes to your plan. You don’t have to go through this often-stressful process alone when you have a Support Coordinator.

Be prepared

Life is full of the unexpected, but that doesn’t mean you have to be unprepared.

After they have learned about your circumstances and environment, your Support Coordinator will help you plan for changes and unexpected events. These could include unplanned hospital stays, needing to move houses, or changes in the availability of support from your family or service providers. If any of these would affect your NDIS services, your Support Coordinator will support you to develop a contingency plan to ensure you can work through these changes and stay on track with your goals.

Build your capacity to manage your plan

Last but not least, your Support Coordinator can build your capacity to eventually manage your own plan – if this is one of your aspirations.

For example, they can show you how to use the NDIS systems, set up supports, and ensure you are keeping to your budget.

This will empower you to advocate for yourself and make important decisions in pursuit of your goals. It can be incredibly empowering to take ownership of your NDIS plan, and your Support Coordinator is there to make sure you can confidently manage it without them.

Learn more about our Support Coordination services.

There you have it: a run-down of the important work that Enhanced Lifestyles Support Coordinators do every day! While you were reading, did you see anything that you wanted to know more about? If so, you can contact our friendly Customer Relations team on 8340 2000. Alternatively, you can fill out the contact form and we will get back to you as soon as we can.