CEO Report
There is much to celebrate from the past 12 months at EL, including some outstanding achievements. Some highlights from my perspective include the establishment of the MAG, the continued success and evolution of our customer and member events, and the strengthening of the governance structures in and around the Board.
The past 12 months have been a challenging time for the disability sector, NDIS participants and registered providers. EL has faced some challenges in the implementation and optimisation of our client management system Nightingale. This has been a big project with significant upfront investment and internal resourcing to get it to the point where it is now working to support our operations.
EL invested heavily in our quality audit areas last financial year, and we will need to continue to invest further in this area so that we exceed the NDIS regulator’s minimum standards. Part of the investment focused on accelerating our efforts to enhance the skills of our workforce to meet the growing demands of the provider practice standards.
Our workforce has always been dedicated and committed to achieving great outcomes for our customers. With improved processes and a dedicated learning and development area directly linked to customer support requirements, we now have a system of continuous improvement that keeps in touch with the changing support needs of all customers.
The very tight economic environment created by an unsustainable NDIS pricing model has meant that at the end of 2023, it was necessary to restructure the executive and senior leadership teams. A much leaner structure now exists with a three-person executive leadership team in place, supported by a fantastic senior leadership team across operations, business development, quality and corporate services.
I would like to say a big thank you to the Board who have supported me over the past 12 months, our wonderful staff who continue to go the extra mile, and of course our loyal customers and members who remind us every day why we exist and inspire us to deliver on our ‘by you, for you’ promise.
Tim Baker
Chief Executive Officer
