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Communication Strategies for Support Workers

This course will provide workers with an introduction to effective communication techniques and provide an introduction to understanding workplace conflict. In addition, conflict resolution strategies to promote positive outcomes. The training explores communication techniques using various activities and scenarios that are relevant to disability support workers.

The training covers the following topics but can be adapted specifically to your organisational requirements:

  • Applying effective communication strategies in the workplace
  • Applying assertive language techniques to get needs met respectfully
  • Understanding and applying basic conflict resolution strategies for the workplace


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We work with the following disability service providers

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